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FAQ

Frequent Asked Questions

SUPPORT

How do I set up an account?

Before you can order from the our website you will need to register an account.
You can do this by clicking on the "Register" button at the top of the screen. Alternatively, you will be prompted to register when at the checkout if you are a new customer.
In addition to providing your name, address and email, you will be asked to select a password to access your account in the future.

What is your Returns Policy?

Any order placed on the website from Friday 1st November 2019 can be returned for a refund or an exchange (subject to product availability) up until Friday 10th January 2020. Orders placed after 20th December 2019 will be subject to the normal 14-day returns policy.

When do I have to enter my credit card details?

We will not ask you to enter your payment card details until you make a purchase. For your security, we do not hold your payment card details.

How do I update my account details?

Once you have registered an account you are able to change or update any of your account details. You will need to Log In to your account before viewing any details or making any changes. To do this, simply click on the Log In button at the top of the page.
To change or update your account details click on the "My Account" button in the left-hand menu or on your name at the top of the page.

Billing

How do I return a product?

This returns procedure is for goods purchased in the UK. Faulty or damaged goods can be returned for full credit or replacement, email Customer Services or telephone us on 0844 244 9678. You may return unwanted goods for credit within fourteen working days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. Only returned items with a supplied Returns Authorisation Number will be accepted. To receive a Returns Authorisation Number, telephone the Customer Services team on 0844 244 9678 and quote your customer details or alternatively, email Customer Services. Repack the goods securely. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it..

What is your privacy policy??

You can read our privacy policy here.

What if I need more help?

If you have a question that has not been answered on this website, you can contact our Customer Services team via our Helpline – 0844 244 9678.
Alternatively you can contact us by completing an email form.

Will my data be private and secure?

Yes, security is integral to the WebCorpCo Platform and is embedded into every architectural layer.

Infrastructure

What is the uptime for WebCorpCo?

Using Amazon AWS technology which is an industry leader for reliability you will be able to experience an uptime in the vicinity of 99.95%

What technology do we use?

WebCorpCo is built using PHP, Javascript, HTML and CSS

What browsers do we support?

We support the current and previous major releases of Google Chrome™, Firefox®, Safari®, Microsoft® Edge™, and Internet Explorer® on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version

Will WebCorpCo scale with my website?

Yes, since WebCorpCo is entirely cloud based, new servers can easily be added or upgraded to increased memory to handle your growing company’s digital demands.

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