Before you can order from the our website you will need to register an account.
You can do this by clicking on the "Register" button at the top of the screen. Alternatively, you will be prompted to register when at the checkout if you are a new customer.
In addition to providing your name, address and email, you will be asked to select a password to access your account in the future.
Any order placed on the website from Friday 1st November 2019 can be returned for a refund or an exchange (subject to product availability) up until Friday 10th January 2020. Orders placed after 20th December 2019 will be subject to the normal 14-day returns policy.
Once you have registered an account you are able to change or update any of your account details. You will need to Log In to your account before viewing any details or making any changes. To do this, simply click on the Log In button at the top of the page.
To change or update your account details click on the "My Account" button in the left-hand menu or on your name at the top of the page.
This returns procedure is for goods purchased in the UK.
Faulty or damaged goods can be returned for full credit or replacement, email Customer Services or telephone us on 0844 244 9678.
You may return unwanted goods for credit within fourteen working days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions.
Only returned items with a supplied Returns Authorisation Number will be accepted. To receive a Returns Authorisation Number, telephone the Customer Services team on 0844 244 9678 and quote your customer details or alternatively, email Customer Services.
Repack the goods securely. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it..
If you have a question that has not been answered on this website, you can contact our Customer Services team via our Helpline – 0844 244 9678.
Alternatively you can contact us by completing an email form.
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